L’ABODE ACCOMMODATION SPECIALIST – GUEST TERMS AND CONDITIONS
Guest Booking Terms and Conditions
L'Abode Accommodation Specialist - Guest Terms and Conditions
BOOKING TERMS & CONDITIONS
Effective as of 23 June 2026
Real Estate Corporation Licence No: 10013750
Roundabout Ventures Pty Ltd t/a L'Abode Accommodation | ABN: 19 126 802 926
OPERATIVE PROVISIONS
(1) LICENCE TO OCCUPY
(a) L'Abode Accommodation is authorised by the owner of the Accommodation to allow the Guest to occupy and use the Accommodation on the terms of this Licence. The terms of the booking are between the Guest and L'Abode Accommodation.
(b) The Guest is authorised to occupy the Accommodation during the agreed period as set out in the Booking Summary. The Guest is not a tenant of the Accommodation and has not been granted exclusive possession of the Accommodation. The Owner or Property Manager reserves the right to access the Accommodation during the stay for reasonable purposes, with a minimum of 24 hours notice provided to the Guest where practicable.
(c) This contract for Accommodation shall not be effective until L'Abode Accommodation sends the Guest written confirmation of the booking. The Guest acknowledges that L'Abode Accommodation acts as a booking agent for the Owner only and not as a principal.
(2) BOOKING TERMS AND CANCELLATIONS
Any bookings made from third-party platforms such as Airbnb, HomeAway and Booking.com will still follow the agreed platform's deposit and cancellation policy prior to booking.
For bookings with stay dates that fall within the peak season period (15 December to 15 January), please refer to clause (d) for the Strict Peak Season Cancellation Policy, which overrides all other cancellation terms where applicable.
(a) Short Term (Bookings under 28 nights)
(i) Standard Flexible Deposit and Payments
A 50% deposit is required at the time of booking if the arrival is more than 14 days out, and 100% deposit is required if less than 14 days prior to arrival.
(ii) Standard Flexible Cancellation
Cancel more than 14 days before arrival - full refund, minus a $150 processing fee.
Cancel 8 to 14 days before arrival - 50% of the total reservation is charged, plus a $150 processing fee; the remaining balance is refunded.
Cancel within 7 days of arrival - no refund applies.
Please note: If a booking is cancelled after payment has been taken, including during the free cancellation period, any credit card or merchant fees incurred are non-refundable. The refund will be the amount paid for accommodation, less those fees.
All of the above applies to direct bookings only.
(b) Long Term (28 nights to 90 nights)
(i) Long-Term Deposit and Payments (28 nights to 90 nights).
The first month's down payment, plus cleaning fees and booking fees, are charged to the Guest upfront at the time of booking. Monthly instalments: the Guest is charged the second payment to the same payment method on the day of check in, equivalent to 28 nights, and each month thereafter for the duration of the reservation.
(ii) Long Term Cancellation (28 nights to 90 nights)
The long-term cancellation policy is automatically applied to all reservations of 28 to 90 nights.
The Guest can cancel for free at least 30 days before arrival, or within 48 hours of booking, and receive a full refund minus a $440 processing fee for all direct bookings.
If the Guest cancels within 29 nights of arrival, the cancellation fee will be 4 weeks rental payment.
If the Guest cancels with less than 30 days remaining on the reservation, they will be charged 100% of the booking total with no refund.
Vacating early requires 30 days notice and a $440 processing fee.
(iii) All bookings 30 days and over will be required to pay a further cleaning fee (in addition to the cleaning fee paid at the start of the booking) to cover the additional cleaning required after a longer booking. Additional fees will be as follows unless otherwise agreed with L'Abode:
1 Bed: $180
2 Bed: $180
3 Bed: $230
4 Bed: $235
5 Bed: $205
If you extend your booking and this amount is not charged, it will be deducted from your bond.
Please note:
(c) Corporate Bookings
All booking terms and conditions of the corresponding duration above apply.
The tenant is responsible for obtaining payment from the company that booked their accommodation, and it is their duty to make payment in the event of overdue payment or failure by the company.
(d) Strict Peak Season Cancellation Policy
Notwithstanding any other cancellation terms outlined in this Agreement, the following Strict Cancellation Policy applies to all bookings for properties with three (3) bedrooms or more with stay dates between 15 December and 15 January (inclusive and regardless of arrival date), unless otherwise agreed in writing by L'Abode:
If a booking is cancelled more than sixty (60) days prior to the scheduled arrival date, a cancellation fee equal to fifty percent (50%) of the total booking amount will apply.
If a booking is cancelled within sixty (60) days of the scheduled arrival date, the booking will be 100% non-refundable.
This clause applies to all booking durations and overrides any Standard Flexible or Long-Term Cancellation policies where applicable.
(e) Agent Cancellations and Amendments
(i) The Owner reserves the right to cancel a booking at any stage, issuing a full refund to the Guest. L'Abode will endeavour to find suitable alternative accommodation for the Guest.
(ii) If this occurs, L'Abode will contact the Guest as soon as possible and refund any fees already paid. L'Abode will not be liable to refund any fees paid to third parties in connection with the holiday (including, without limitation, travel, entertainment, activities or insurance).
(iii) L'Abode and the Owner reserve the right to terminate any booking and immediately remove any Guest from the property for failure to comply with the Terms of their booking. In such cases, there will be no refund of any monies paid, and the Security Bond/Pre-Authorisation will be automatically charged pursuant to section 8.
(iv) L'Abode reserves the right to repossess the property due to overdue or non-payment of the accommodation rental 7 days from the due date, or as provided in the final written warning.
(v) L'Abode reserves the right to cancel any bookings suspected to be fraudulent. Guests who are non-compliant or unwilling to provide documentation for vetting, security, and safety purposes will have their booking cancelled after 24 hours from the time of booking. The refund will be processed minus any applicable credit card merchant fees.
Vetting Requirements
A selfie holding your licence
Signing these Terms and Conditions
Guest details as requested (via email or SMS)
Credit card details for pre-authorisation/bond
Check-in: 15:00 | Check-out: 10:00
(3) ARRIVALS AND DEPARTURES
(i) Standard check-in is from 15:00 and check-out is by 10:00.
(ii) Any early check-in or late check-out request must be approved in writing prior to arrival at the property.
(iii) Any costs incurred to L'Abode due to unauthorised overstaying will be deducted from the security deposit/pre-authorisation. Should the charges not be covered by the security bond, L'Abode reserves the right to charge the nominated credit card.
(iv) If any keys, swipes or fob access cards to the Accommodation are not returned upon check-out, the Guest will be charged for changing all related barrels and a full set of new keys.
(v) Under no circumstances should keys be left inside the apartment upon check-out. Please refer to the check-out instructions on the arrival details confirmation. Charges will apply for breach of this term.
(vi) Key duplication is strictly forbidden. If spare keys are required, please contact L'Abode.
(vii) Any call outs including Meet and Greet and other key handovers outside of office hours will incur a $250 call-out fee.
(viii) L'Abode is not liable or responsible for personal belongings left on or near the property. Guests are encouraged to secure appropriate insurance for their items during their stay. If L'Abode is able to locate any left items and the Guest wishes to have them returned, the Guest will be responsible for postage costs and a $50 service fee.
(4) RELEASE, INDEMNITY AND PROPORTIONATE LIABILITY
To the extent permitted by law, the Guest agrees to release, indemnify and hold harmless L'Abode Accommodation and its current and former officers, employees, contractors and sub-contractors (including their respective employees and contractors) and the Owner, its agents and subcontractors (the Indemnified Parties) against all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind (including but not limited to consequential and economic losses,property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from the Guest's booking or stay at the Accommodation, except to the extent such loss arose out of the negligence, wrongful act or breach of these Terms by the Indemnified Parties.
To the extent permitted by law, the aggregate liability of the Indemnified Parties to the Guest is limited to an amount not exceeding the amount paid by the Guest for their booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
(i) If the Guest becomes aware of anything during their stay which they believe is a health and safety risk, they must inform L'Abode immediately.
(ii) The Guest must comply with the House Rules and any applicable building regulations.
(iii) These Terms solely apply to the registered names and number of Guests on the booking confirmation. They do not apply to additional visitors or occupants.
(iv) The Booking Summary specifies the maximum permitted number of Guests. If L'Abode is notified of additional Guests occupying the property, additional charges may apply.
House Rules
In addition to the house manual, the following House Rules apply to all properties:
Keep the Accommodation clean, tidy and clear of rubbish.
Leave the Accommodation in the same condition as you find it.
No pets or animals are permitted in the Accommodation unless otherwise agreed in writing.
Do not leave any objects or waste in common property areas.
No illegal or immoral activity is permitted on the property.
Smoking is not permitted inside the property or anywhere on its premises.
Guests shall only park in areas specifically identified for Guest use. Additional vehicles, boats and the like are to be parked outside the property grounds.
The properties managed by L'Abode are owners' homes. Items intentionally locked away or covered are not for Guest use and must be respected.
Furniture is not to be moved and no item from the property is to be removed from the premises. Only outdoor furniture is to be used outdoors.
All bins are to be lined and rubbish placed in the bins provided. Guests will be charged $150.00 per excess bag/box of rubbish not removed at checkout. Fish is not to be cleaned on the premises.
The barbeque must be cleaned upon departure. If found to be dirty, a charge of $70 will be deducted from the bond. This is not included in the standard departure cleaning fee.
Guests must contact and arrange their own locksmith at their own expense in the event of being locked out due to human error.
If a Guest reports a maintenance issue for L'Abode or the Owner to fix, they must grant access to the property. Declining access or rescheduling will make the Guest responsible for any call-out fee.
For urgent repairs, Guests grant L'Abode permission to provide their name and telephone number solely to a tradesperson to arrange property access..
(5) CONSUMER LAW
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on L'Abode are excluded under these Terms.
Nothing in these Terms excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any applicable international consumer protection legislation. To the extent such law permits L'Abode to limit its liability, L'Abode's liability is limited to:
(a) in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
(b) in the case of goods, replacing the goods, supplying equivalent goods, repairing the goods, or payment of the cost of doing so.
(6) USE OF THE PROPERTY
Unless written permission has been given by L'Abode, the Guest must not:
(i) use the Accommodation for any purpose other than personal accommodation;
(ii) conduct any business or commercial activity in the Accommodation; or
(iii) make any alteration or addition to the Accommodation or its contents.
Parties and Gatherings
Legislated noise pollution controls apply at the property. Guests must comply with any Body Corporate rules and regulations where applicable. No Guest is to create or permit any noise or nuisance likely to interfere with the peaceful enjoyment of adjoining premises.
Any complaints from an owner, neighbour or local authority regarding nuisance, noise, damage,
loud music, entertainment or disturbance will be investigated.
A serious breach of this clause will result in immediate eviction without notice and no refund or
credit for any nights unused.
(7) PRIVACY
(i) In accordance with section 18N(1)(b) of the Privacy Act 1988 (Cth), the Guest authorises their credit providers to disclose credit information about the Guest to L'Abode for the purposes of assessing the Guest's credit worthiness, standing, history or capacity in relation to their Accommodation booking.
(ii) Guests must not invade the privacy of the owner. Private contact information is not to be published or revealed in any way that might allow a third party (including via social media) to identify the address of the property or the owner's contact or personal information.
(iii) The Guest acknowledges that the Accommodation is a private home and agrees not to access any cupboard or drawers sealed with tamper tape or otherwise closed or locked off.
(iv) L'Abode collects and handles personal information in accordance with its Privacy Policy, available on request or at labode.com.au.
(8) SECURITY BONDS AND PRE-AUTHORISATIONS
(a) Bookings under 28 nights
(i) An authorisation hold of $500 to $1,500 (depending on the size of the property) will be applied to the Guest's payment method 24 hours before the reservation begins to cover any incidental breakages or other costs. A selection of Luxe Properties will require a bond of $5,000 to $10,000.
(ii) The pre-authorisation will be released within fourteen (14) days of departure, pending a final inspection of the property.
(b) Bookings between 28 and 90 nights
(i) A physical bond deposit by bank transfer of $500 to $1,500 (depending on the size of the property), or up to one week's accommodation rate, will be required.
(ii) The bond will be refunded within fourteen (14) days of departure, pending a final inspection of the property.
(c) Bookings of 90+ nights
(i) A physical bond by bank transfer equal to two (2) weeks' rent of the property is required, paid to L'Abode's trust account at the time of booking.
(ii) If the balance on the booking is paid in full, a physical bond by bank transfer equal to one (1) week's rent of the property will be required, paid to L'Abode's trust account.
(iii) The bond will be refunded within fourteen (14) days of departure, pending a final inspection of the property.
Accepted Payment Methods
L'Abode accepts payment by bank transfer, BPAY, and major credit and debit cards. All card transactions are subject to a non-refundable 3.5% merchant fee. Please contact L'Abode to confirm accepted payment methods for your booking type.
(9) PROPERTY DAMAGE
(i) The Guest acknowledges that the Security Bond may be deducted from the nominated credit card or bond for any extra cleaning, breakages, loss, damage to the property or its surrounds, breach of these terms and conditions, or any additional fees as stipulated in this agreement.
(ii) The Guest must notify L'Abode of any damage to the Accommodation, contents, fixtures or fittings which occurs during their stay, even if the damage appears to be fair wear and tear or the Guest does not believe it is their fault.
(iii) If the Guest does not notify L'Abode of any such damage, they will be fully liable for such damage on a full replacement basis.
(iv) L'Abode reserves the right to charge for any late check-outs or overstaying by a Guest.
(v) Bond deductions will be communicated within 14 days of departure. If no response is received within 7 business days of notification, deductions will proceed as outlined.
(10) GENERAL
(i) L'Abode will be entitled to sub-contract or delegate their obligations under this Agreement.
(ii) These Terms and the Booking Summary represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.
(iii) If any provision of these Terms is held to be invalid by a Court of competent jurisdiction, but would be valid if part of the wording were deleted, such provision shall apply with such deletions as may be necessary to make it valid. The remaining provisions will remain in full force and effect.
(iv) Repairs and maintenance will be completed within business hours, Monday to Friday, unless deemed an emergency. L'Abode will not be able to confirm any type of call-out during the following times unless deemed an emergency:
Weekends (Friday 4:00 pm to Monday 10:00 am)
Public Holidays
Outside business hours (after 4:00 pm or before 9:00 am, Monday to Friday)
L'Abode will not compensate Guests who request repairs or call-outs during the above timeframes, as it is very difficult to source tradespeople during these hours.
(v) These Terms may be updated by L'Abode from time to time. Guests will be notified of any material changes.
(11) DISPUTE RESOLUTION
(i) In the event of a dispute arising under or in connection with these Terms, the parties agree to attempt resolution through good faith negotiation in the first instance.
(ii) If the dispute cannot be resolved by negotiation within 14 days, either party may refer the matter to a mediator agreed upon by both parties, or as appointed by the Australian Disputes Centre.
(iii) Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief.
(12) GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the state or territory in which the relevant Accommodation is located. For properties in New South Wales, the laws of New South Wales apply. For properties in Tasmania, the laws of Tasmania apply. Each party submits to the exclusive jurisdiction of the courts of the relevant state or territory.
(13) LISTING AND PROMOTIONAL INFORMATION
(i) L'Abode has used its best endeavours to maintain the accuracy and currency of all advertising materials and information given with respect to the property. Nothing in those materials shall be treated as a term or condition of this contract, and details are subject to change without notice.
(ii) L'Abode invites Guests to inspect the property prior to the booking dates, at a time suitable to the Manager. L'Abode will not issue a refund to any Guest who is not satisfied with, or does not consider, the property suitable as a result of any difference of opinion as to the condition or quality of the premises, the surrounds, or any temporary defects or stoppages of any utilities.
(iii) Properties may not appear exactly as pictured or described due to normal property wear and tear, changes in furnishings or other changes that may have occurred after advertising materials were published.
(iv) L'Abode will not accept responsibility for any matters or occurrences beyond the Manager's reasonable control, including but not limited to damage caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, pest invasion or noise disturbance.
Description of the Accommodation
All information in respect of the Accommodation contained on the L'Abode website or any agent's website is believed to be correct at the time of publication. However, all details are subject to change without notice. L'Abode will not accept any responsibility for any alterations to the Accommodation beyond its control, nor any liability for matters or occurrences beyond L'Abode's reasonable control, including damage caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, pest invasion, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest.
(14) COMPLAINTS
The Guest must immediately (within 24 hours) notify L'Abode of any complaint or problem with the property and allow the Manager a reasonable amount of time to remedy the problem, or find suitable alternate accommodation if the problem cannot be resolved within a reasonable time. The Manager must use discretion in deciding the severity and outcome of the complaint. Failure to notify L'Abode will void any claim following the booking period, and vacating the property does not constitute adequate cause for a refund.
(15) LIABILITY
(i) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly to any Guest or their personal belongings, baggage, vehicle or other property whilst staying at the property. Neither the Owner nor L'Abode accepts any responsibility for any events beyond the Manager's or Owner's control.
(ii) The Guest acknowledges that the use of any property facilities (swimming pool, outdoor spa, tennis court or similar) which may result in injury, loss or damage to the Guest or their property is at the Guest's own risk. The Manager and Owner will not accept any liability arising therefrom.
(iii) It is recommended that Guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during their travel period.
(iv) Failure to comply with any of the above conditions may result in immediate termination of the Licence to Occupy.
(16) BREACH OF TERMS AND CONDITIONS
By signing these Terms, the Guest acknowledges and agrees that should they, or any additional occupants or visitors, breach any of the terms and conditions stated herein, they will pay to L'Abode the total loss or damage suffered as a result of that breach. The Guest hereby authorises L'Abode to debit their credit card or apply their refundable deposit in payment of that loss or damage. L'Abode may evict the Guest and their party without notice.
ACKNOWLEDGEMENT AND SIGNATURE
By signing below, the Guest confirms they have read, understood and agreed to these Terms and Conditions on behalf of themselves and all persons in their party.
Full Name of Lead Guest: ___________________________________________
Signature: ___________________________________________
Date: ___________________________________________
Number of Guests in Party: ___________________________________________
