Booking Terms and Conditions

Booking Terms and Conditions

L'Abode Accommodation Specialist - Guest Terms and Conditions

Effective as of 30 September 2026

Real Estate Corporation Licence No: 10013750

Roundabout Ventures Pty Ltd t/a L'Abode Accommodation | ABN: 19 126 802 926

OPERATIVE PROVISIONS

(1) LICENCE TO OCCUPY

(a) L'Abode Accommodation (L'Abode) is authorised by the owner of the Accommodation (the Owner) to allow the Guest to occupy and use the Accommodation on the terms of this Licence. The terms of the booking are between the Guest and L'Abode.

(b) The Guest is authorised to occupy the Accommodation during the agreed period set out in the Booking Summary. The Guest is not a tenant of the Accommodation and has not been granted exclusive possession of it. L'Abode or the Owner may access the Accommodation during the stay for reasonable purposes, with a minimum of 24 hours' notice to the Guest where practicable.

(c) This contract forAccommodation is not effective until L'Abode sends the Guest written confirmation of the booking. The Guest acknowledges that L'Abode acts as a booking agent for the Owner only and not as a principal.

(d) In these Terms: 

• Guest means the lead guest named on the booking and, where the context requires, every person in their party. Accommodation means the property booked, including its contents, fixtures, fittings and grounds. 
• Booking Summary means the written booking confirmation sent by L'Abode. 
• Bond means the security bond or pre-authorisation held against the booking, as set out in clause 8.
• Manager means L'Abode, or the L'Abode team member managing the booking.

(2) BOOKING TERMS AND CANCELLATIONS

Any bookings made through third-party platforms such as Airbnb, HomeAway and Booking.com will be subject to the deposit and cancellation policies agreed with the relevant platform at the time of booking. These policies will take precedence over the terms below where applicable.

For properties with three (3) bedrooms or more where any part of the stay falls within the peak season period (15 December to 15 January), please refer to clause (d) for the Strict Peak Season Cancellation Policy, which overrides all other cancellation terms where applicable.

(a) Short Term (1 to 27 nights)

(i) Standard Flexible Deposit and Payments

A 50% deposit is required at the time of booking if arrival is 14 days or more away. A 100% payment is required at the time of booking if arrival is 13 days or fewer away. The remaining balance on a 50% deposit is due 14 days before arrival.

Peak Season Deposits (15 December to 15 January)

For properties with three (3) bedrooms or more where any part of the stay falls within the peak season period, the following deposit schedule applies:

• A 50% deposit is required at the time of booking.
• The remaining 50% balance is due 60 days prior to the scheduled arrival date.
• Where a booking is made less than 60 days prior to arrival, 100% of the booking amount is due at the time of booking.

(ii) Standard Flexible Cancellation

• 14 days or more before arrival: full refund, less a $440 processing fee. 
• 8 to 13 days before arrival: 50% of the total reservation amount is charged, plus a $440 processing fee. The remaining balance will be refunded. 
• 7 days or fewer before arrival: no refund applies.

Please note:

• All of the above applies to direct bookings only.

(b) Mid Term (28 to 89 nights)

(i) Mid-Term Deposit and Payments

A 50% deposit is required at the time of booking, and the remaining balance is due 14 days before arrival. If the booking is made within 14 days of arrival, full payment is required at the time of booking.

(ii) Mid-Term Cancellation

The mid-term cancellation policy is automatically applied to all direct reservations of 28 to 89 nights.

• 30 days or more before arrival: full refund, less a $440 processing fee.
• 29 days or fewer before arrival: a cancellation fee equal to 4 weeks' accommodation applies. The remaining balance will be refunded.
• Vacating early requires 30 days' written notice and a $440 processing fee.

(iii) Additional Cleaning Fee

All bookings of 28 nights or more require a further cleaning fee, in addition to the cleaning fee paid at the start of the booking, to cover the additional cleaning required after a longer stay. Unless otherwise agreed with L'Abode, the fees are:

If the Guest extends their booking and this amount has not been charged, it will be deducted from their Bond.

Please note:

• A $440 processing fee always applies to all Guest-initiated cancellations of direct bookings.
• All bookings of 28 nights or more require a physical bond (see clause 8).

(c) Corporate Bookings

All booking terms and conditions for the corresponding booking duration apply. 

Where accommodation is booked on behalf of a company, the Guest is responsible for ensuring that all payments are made in accordance with the agreed payment schedule. The Guest remains responsible for any outstanding amounts if the company fails to pay or payment becomes overdue.

(d) Strict Peak Season Cancellation Policy

Despite any other cancellation terms in this Agreement, the following policy applies to all bookings for properties with three (3) bedrooms or more where any part of the stay falls between 15 December and 15 January (inclusive), unless otherwise agreed in writing by

L'Abode:

• 60 days or more before arrival: a cancellation fee equal to 50% of the total booking amount applies.
• 59 days or fewer before arrival: 100% of the total booking amount is non-refundable. 

This clause applies to all booking durations and overrides the Standard Flexible, Mid-Term and Long-Term cancellation policies where applicable.

(e) Long Term (90 to 179 nights)

(i) Long-Term Deposit and Payments

Long-term bookings of 90 to 179 nights are subject to availability and L'Abode approval. Stays of 180 nights or more require a lease agreement (see clause 2(g)).

A four-week physical bond is required for all long-term bookings and must be paid before check-in. The bond is held for the duration of the booking in line with clause 8.

The payment schedule will be confirmed at the time of booking and may include an initial payment followed by regular instalments throughout the stay. All payments must be made on time. Late or missed payments may be treated as a breach of these Terms and may result in cancellation or termination of the booking, subject to the applicable agreement and relevant legislation.

(ii) Long-Term Cancellation

Cancellation terms for long-term bookings will be confirmed in writing before the booking is confirmed, and may vary depending on the property and booking dates. Unless otherwise agreed in writing by L'Abode:

• Early departure or termination of the booking requires 4 weeks' written notice.
• Any outstanding accommodation, cleaning or other fees remain payable in line with the agreed booking terms, and may be deducted from the physical bond.
• The $440 processing fee applies to Guest-initiated cancellations of direct bookings.

(iii) Cleaning and Property Inspections

All long-term bookings are subject to regular cleaning and property inspections. A physical viewing may be required before the booking is confirmed.

The frequency and cost of cleaning will be confirmed before the booking starts. Additional cleaning may be charged where the property needs cleaning beyond the agreed schedule, or beyond normal use at departure.

(iv) Long-Term Booking Agreement

Depending on the nature of the booking, L'Abode may require the Guest to sign a separate long-term booking agreement.

Where a separate agreement applies, that agreement and any applicable legislation take precedence over these Terms to the extent of any inconsistency.

Please note:

• Long-term rates are subject to availability and are not offered for every property. 
• All long-term bookings remain subject to property-specific terms, availability and Owner approval.

(f) Agent Cancellations and Amendments

(i) The Owner may cancel a booking at any stage, in which case the Guest will receive a full refund. L'Abode will contact the Guest as soon as possible and will try to find suitable alternative accommodation.

(ii) L'Abode is not liable to refund any costs paid to third parties in connection with the stay, including travel, entertainment, activities or insurance.

(iii) L'Abode and the Owner may end any booking and immediately remove any Guest from the property for failure to comply with these Terms. In that case, no money paid will be refunded and the Bond will be charged in line with clause 8.

(iv) L'Abode may repossess the property if accommodation payments are overdue by 7 days, or by the date given in a final written warning.

(v) L'Abode may cancel any booking suspected to be fraudulent. Where a Guest does not provide the vetting documents below within 24 hours of booking, the booking will be cancelled and refunded.

Vetting Requirements

• A selfie holding your driver's licence 
• Signing these Terms and Conditions
• Guest details as requested (by email or SMS)
• Credit card details for the pre-authorisation or Bond

(g) Lease Agreements (180 nights or more)

Stays of 180 nights or more are not covered by these Terms. They require a separate lease agreement under the residential tenancy laws of the state where the property is located. 

The lease terms, including rent, bond, payment schedule and notice periods, will be confirmed in writing before the stay begins. Where a lease applies, the lease and the relevant legislation take precedence over these Terms.

(3) ARRIVALS AND DEPARTURES

(i) Standard check-in is from 3:00 pm and check-out is by 10:00 am.

(ii) Any early check-in or late check-out must be approved in writing before arrival.

(iii) Any costs incurred by L'Abode because of an unauthorised late check-out or overstay will be deducted from the Bond. Where the Bond does not cover these costs, L'Abode may charge the nominated credit card.

(iv) If any keys, swipe cards or fobs are not returned at check-out, the Guest will be charged for changing all related lock barrels and a full set of new keys.

(v) Keys must never be left inside the property at check-out. Please follow the check-out instructions in your arrival details. Charges apply for a breach of this term.

(vi) Keys must not be copied. If spare keys are needed, please contact L'Abode.

(vii) Any call-out outside office hours, including meet and greets and key handovers, incurs a $250 call-out fee.

(viii) L'Abode is not responsible for personal belongings left at or near the property. Guests are encouraged to insure their belongings during their stay. If L'Abode finds left items and the Guest wants them returned, the Guest pays the postage plus a $50 service fee. Items are held for 30 days and then disposed of.

(4) RELEASE,INDEMNITY AND PROPORTIONATELIABILITY

To the extent permitted by law, the Guest agrees to release, indemnify and hold harmless L'Abode and its current and former officers, employees, contractors and subcontractors (including their employees and contractors), and the Owner, its agents and subcontractors (the Indemnified Parties), against all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind (including consequential and economic losses, property loss or damage, and damages for injury, including personal injury and death) arising out of, caused by or resulting from the Guest's booking or stay at the Accommodation, except to the extent the loss arose from the negligence, wrongful act or breach of these Terms by the Indemnified Parties.

To the extent permitted by law, the total liability of the Indemnified Parties to the Guest is limited to the amount paid by the Guest for their booking.

Each indemnity in these Terms is a continuing and independent obligation and survives the end of these Terms.

(5) CONSUMER LAW

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on L'Abode are excluded under these Terms.

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any liability, under the Australian Consumer Law or any other applicable consumer protection law. Where that law allows L'Abode to limit its liability, L'Abode's liability is limited to:

(a) for services, supplying the services again or paying the cost of having them supplied again; and

(b) for goods, replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

(6) USE OFTHEPROPERTY

(a) Permitted Use 

Unless L'Abode has given written permission, the Guest must not:

(i) use the Accommodation for any purpose other than personal accommodation;

(ii) conduct any business or commercial activity in the Accommodation, including commercial photography, filming, content creation for commercial purposes, events or productions; or

(iii) make any alteration or addition to the Accommodation or its contents.

(b) Guests and Occupancy

(i) These Terms apply to the Guests named on the booking confirmation. Additional visitors or occupants are not covered by the booking.

(ii) The Booking Summary sets out the maximum number of Guests. If additional people stay at the property, additional charges may apply.

(iii) If the Guest becomes aware of anything during their stay that they believe is a health or safety risk, they must tell L'Abode immediately.

(iv) The Guest must comply with the House Rules, the house manual and any building or Body Corporate rules.

(c) Parties and Gatherings

• Parties and gatherings are strictly prohibited without the Owner's prior written consent. A breach will result in loss of the Bond, immediate eviction without notice, and no refund or credit for unused nights.
• Noise must be kept to a minimum after 10:00 pm.
• Noise pollution laws apply at the property. Guests must not create or allow any noise or nuisance likely to disturb neighbours.
• Any complaint from an owner, neighbour or local authority about noise, nuisance, damage or disturbance will be investigated. A serious breach will result in immediate eviction without notice and no refund or credit for unused nights.

(d) House Rules

In addition to the house manual, the following House Rules apply to all properties: 

• Keep the Accommodation clean, tidy and free of rubbish, and leave it in the condition you found it.
• No pets or animals unless agreed in writing.
• Do not leave any objects or waste in common property areas.
• No illegal activity is permitted on the property.
• No smoking inside the property or anywhere on its grounds. Cleaning, deodorising and remediation costs caused by smoking will be charged to the Guest, at a minimum of $500.
• Park only in areas marked for Guest use. Additional vehicles, boats and trailers must be parked outside the property grounds. L'Abode properties are owners' homes. Items locked away or covered are not for Guest use.
• Do not move furniture or remove any item from the property. Only outdoor furniture is to be used outdoors.
• Line all bins and place rubbish in the bins provided. A $150 charge applies for each excess bag or box of rubbish left at check-out. Fish must not be cleaned on the premises.
• Clean the barbecue before departure. A $70 charge applies if it is left dirty. This is not included in the standard departure clean.
• If you are locked out through your own error, you must arrange and pay for a locksmith.
• If you report a maintenance issue, you must allow access for the repair. If you decline access or reschedule, you are responsible for any call-out fee.
• For urgent repairs, you permit L'Abode to give your name and phone number to the tradesperson, only to arrange access.

(7) PRIVACY

(i) The Guest consents to L'Abode verifying their identity and payment details for security, fraud prevention and booking purposes, and to L'Abode collecting, using and storing their personal information in line with its Privacy Policy.

(ii) Guests must respect the Owner's privacy. Guests must not publish or share anything (including on social media) that could identify the property's address or the Owner's contact or personal details.

(iii) The Accommodation is a private home. The Guest agrees not to open any cupboard or drawer sealed with tamper tape or otherwise closed or locked off.

(iv) L'Abode collects and handles personal information in line with its Privacy Policy, available on request or at labodeaccommodation.com.au.

(8) SECURITY BONDS AND PRE-AUTHORISATIONS

(a) Bookings of 1 to 27 nights

An authorisation hold of $500 to $1,500 (depending on the size of the property) will be applied to the Guest's payment method 24 hours before check-in to cover any incidental breakages or other costs. A selection of Luxe Properties will require a bond of $5,000 to $10,000.

(b) Bookings of 28 to 89 nights

A physical bond by bank transfer of $500 to $1,500 (depending on the size of the property), or up to one week's accommodation rate, is required before check-in.

(c) Bookings of 90 to 179 nights

A physical bond by bank transfer equal to four (4) weeks' accommodation rate is required, paid to L'Abode's trust account before check-in, unless otherwise agreed in writing.

(d) Release and Use of the Bond

(i) Pre-authorisations are released, and physical bonds refunded, within 14 days of departure where there are no deductions. Where deductions apply, the remaining amount is released or refunded once they are finalised under clause 9.

(ii) The Bond may be used for any amount the Guest owes under these Terms, including those set out in clause 9.

Accepted Payment Methods

Bank transfer is our preferred method of payment. It's the simplest and most direct way to settle your booking, and our bank details are included on your invoice. For short-term stays (under 28 nights), we also accept major credit and debit cards. For mid-term and long-term stays (28 nights or more), all payments must be made by bank transfer. BPAY is not accepted. If you have any questions about paying for your booking, our team is happy to help.

(9) PROPERTY DAMAGE

(i) The Guest acknowledges that the Security Bond may be deducted from the nominated credit card or bond for any extra cleaning, breakages, loss, damage to the property or its surrounds, breach of these terms and conditions, or any additional fees as stipulated in this agreement.

(ii) The Guest must notify L'Abode of any damage to the Accommodation, contents, fixtures or fittings which occurs during their stay, even if the damage appears to be fair wear and tear or the Guest does not believe it is their fault.

(iii) If the Guest does not notify L'Abode of any such damage, they will be fully liable for such damage on a full replacement basis.

(iv) L'Abode reserves the right to charge for any late check-outs or overstaying by a Guest.

(v) Bond deductions will be communicated via email within 14 days of departure. If no response is received within seven (7) business days of notification, deductions will proceed as outlined.

(10) GENERAL

(i) L'Abode may subcontract or delegate its obligations under these Terms.

(ii) These Terms and the Booking Summary are the entire agreement between the parties and replace any previous marketing information, representations or agreements, written or otherwise.

(iii) If a court finds any part of these Terms invalid, but it would be valid with some words removed, it will apply with those words removed. The rest of these Terms remain in full force.

(iv) Repairs and maintenance are completed in business hours (9:00 am to 4:00 pm, Monday to Friday), unless the issue is an emergency. Outside these times, L'Abode cannot confirm a call-out unless it is an emergency:

• Weekends (Friday 4:00 pm to Monday 10:00 am)
• Public holidays
• Before 9:00 am or after 4:00 pm, Monday to Friday

Because tradespeople are very hard to source at these times, L'Abode does not compensate Guests for repairs requested outside business hours.

(v) L'Abode may update these Terms from time to time. Guests will be told of any material changes.

(11) DISPUTE RESOLUTION

(i) If a dispute arises under or in connection with these Terms, the parties agree to first try to resolve it through good faith negotiation.

(ii) If the dispute is not resolved within 14 days, either party may refer it to a mediator agreed by both parties, or appointed by the Australian Disputes Centre.

(iii) Nothing in this clause stops either party from seeking urgent injunctive or interlocutory relief.

(12) GOVERNING LAW

These Terms are governed by the laws of the state or territory where the Accommodation is located. Each party submits to the exclusive jurisdiction of the courts of that state or territory.

(13) LISTING AND PROPERTY INFORMATION

(i) All information about the Accommodation on the L'Abode website, or any agent's website, is believed to be correct at the time of publication. It does not form part of these Terms, and details may change without notice.

(ii) Properties may not appear exactly as pictured or described, because of normal wear and tear, changes to furnishings or other changes made after the listing was published.

(iii) Guests are welcome to inspect the property before their booking, at a time that suits the Manager. L'Abode will not refund a Guest because of a difference of opinion about the condition or quality of the property or its surrounds, or because of a temporary defect or utility outage.

(14) COMPLAINTS

The Guest must tell L'Abode about any complaint or problem with the property within 24 hours, and allow the Manager reasonable time to fix it, or to find suitable alternative accommodation if it cannot be fixed within a reasonable time. The Manager will decide the severity and outcome of the complaint. If the Guest does not tell L'Abode during the stay, any claim made after the booking ends is void. Leaving the property early is not grounds for a refund.

(15) LIABILITY

(i) To the extent permitted by law, neither L'Abode nor the Owner accepts liability for any injury, debt, damage, loss, delay, expense or inconvenience to any Guest or their belongings, luggage or vehicle during their stay.

(ii) Neither L'Abode nor the Owner is responsible for events beyond their reasonable control, including extreme weather, breakdown of appliances, wiring or plumbing, pests, or noise from outside the property.

(iii) Guests use any property facilities (such as a swimming pool, outdoor spa or tennis court) at their own risk.

(iv) We recommend Guests take out personal property or travel insurance to cover unexpected events before or during their stay.

(16) BREACH OFTERMS AND CONDITIONS

By signing these Terms, the Guest agrees that if they, or anyone in their party or visiting them, breach these Terms: 

• the Guest will pay L'Abode the full loss or damage caused by that breach; 
• L'Abode may charge the Guest's credit card or deduct from the Bond to cover that loss or damage; and
• L'Abode may end the Licence to Occupy and remove the Guest and their party without notice.

ACKNOWLEDGEMENT AND SIGNATURE

By signing below, the Guest confirms they have read, understood and agree to these Terms and Conditions on behalf of themselves and everyone in their party.

Full name of lead Guest: ___________________________________________

Signature: ___________________________________________

Date: ___________________________________________

Number of Guests in party: ___________________________________________