Guest reviews can often make or break your Airbnb’s success. Bad reviews will hurt your listing, while positive feedback boosts visibility and improves earnings in the long run. Before booking, most travellers read past guest experiences to gauge cleanliness, comfort, and service. A guest-ready Airbnb that has built trust in the market often attract quality guests and receives positive reviews.
You want to follow a solid Airbnb hosting checklist to turn guest reviews into an advantage. If you do this right, your short-term rental will earn consistent 5-star reviews and repeat bookings. Below are the key aspects to pay keen attention to if your property is to attract 5-star reviews:
Thorough cleanliness
First impressions matter, and as always, guests expect spotless spaces that feel fresh and well-maintained. When preparing an Airbnb for guests, you should have a structured cleaning checklist. Some guests have an eye for detail, and if they spot any issue, they are sure to note it down in the reviews.
Another important aspect of efficient turnover cleaning for Airbnb is investing in high-quality cleaning supplies. Choose eco-friendly disinfectants and microfiber clothes to help maintain cleanliness and longevity.
Ensure a spotless and hygienic environment
Besides regular cleaning, you also want to ensure a guest-friendly space free from common nuisances like dust, stains, odours, and allergens. To achieve this level of hygiene, you should always declutter before cleaning and disinfect high-contact surfaces such as door handles, kitchen appliances, etc.
Another crucial tip is to ventilate the property after check-outs and before check-ins. Fresh air improves air quality and helps reduce lingering odours. If possible, go through a detailed hygiene checklist to see what needs to be improved a day or a few hours before welcoming your next guest. This will boost the reviews and eventually improve the Airbnb listing score.
Provide essential amenities
While every property should feature the must-have Airbnb amenities, from fresh linens and essential toiletries to a well-stocked kitchen, thoughtful extras can also set your property apart and improve Airbnb ratings.
A guest-ready Airbnb should have amenities like plush towels, shampoo, conditioner, and body wash. When selecting the best toiletries for Airbnb, choose fragrance-free, eco-friendly options to accommodate all guests.
You should also stock up on essential Airbnb supplies like tea, coffee, sugar, and cooking basics (oil, salt, pepper). Small touches like a bottle of wine for couples or child-friendly snacks for families can further boost the quality of their stay.
That said, each guest often has unique needs. Fast WiFi, for instance, is necessary for business people, while extra blankets may be necessary for families. Always try to personalise amenities to suit unique guest needs.
Safety and security measures
Every vacation rental setup should ensure that guests feel safe and at ease. You want to implement key safety measures to protect your property and its occupants while boosting guest confidence.
Start with fire safety by installing smoke detectors, fire extinguishers, and a clear emergency exit plan. Regularly check that these essentials are in working order. If your Airbnb has a fireplace or gas appliances, provide a carbon monoxide detector for added security.
Another tip is to use secure entry systems. A smart lock with a unique security code for each guest enhances safety and allows for user-friendly check-ins. You should also reinforce doors and windows and install motion-sensor lighting to improve security at night.
Where possible, have a pre-arrival Airbnb checklist that includes an emergency contact sheet with local police and nearby hospitals. Another tip is to have clear instructions for evacuation routes. The goal is to prioritise safety and to create a functional Airbnb design.
Clear house rules and instructions
Detailed house rules set clear expectations and create a guest-friendly space. This prevents misunderstandings and reduces unnecessary inquiries. Some main rules to clearly outline include the check-in and check-out times, smoking policies, and pet guidelines.
If you have specific requests, such as recycling procedures or appliance usage, ensure they are easy to follow. While you can include a digital copy of the rules as part of the listing, it is also best to have a printed version near the entrance or kitchen so guests can reference them anytime.
If you want to make a simple announcement or make sure the guest checks the rules, you can use basic Airbnb communication tips like sending a friendly pre-arrival message with a note for them to check the instructions on arrival.
Streamline the check-in and check-out process
Guests love it when arrival and check-in are hassle-free, whether through a keyless entry or a smooth meet-and-greet. To make this work, ensure clear instructions, easy access, and a well-prepared space. You can also use an Airbnb hosting checklist to anticipate issues.
Automated systems like smart locks and self-check-in options reduce the need for physical key exchanges. You can hire a concierge or local manager if you prefer a personal touch. For check-outs, provide a pre-arrival Airbnb checklist with simple departure steps.
Encourage guests to leave positive reviews
If you want to improve Airbnb ratings and attract more bookings, always focus on providing an exceptional stay from start to finish. Ensure the space is spotless and that the key details are covered in your pre-arrival Airbnb checklist.
To encourage reviews, send a friendly follow-up message after check-out, thanking guests for their stay and inviting them to share their experiences. If they have any issues, address them promptly to manage your reputation.
You should keep in mind that direct incentives for reviews violate Airbnb policies. Still, you can offer small gestures, like a handwritten welcome note, to ensure your guests are likely to leave positive feedback. Overall, good Airbnb preparation ensures guests feel valued, leading to better ratings and more bookings in the long run.
At L’Abode, we satisfy both landlords and tenants
L’Abode Accommodation is a trusted property management firm that connects landlords with high-quality tenants. We handle everything, from listing optimisation to maintenance, for property owners, with the goal of maximising rental revenue. Guests, on the other hand, enjoy handpicked, fully furnished homes with premium amenities.
If you are a landlord seeking stress-free property management or a tenant looking for a guest-ready Airbnb, L’Abode offers tailored solutions to meet your needs. Contact us today, and we’d love to be of help.