Guest reviews can often make or break your Airbnb’s success. Bad reviews will hurt your listing, while positive feedback boosts visibility and improves earnings in the long run. Before booking, most travellers read past guest reviews on Airbnb to gauge cleanliness, comfort, and service. A guest-ready Airbnb that has built trust in the market often attract quality guests and receives positive reviews.
You want to follow a solid Airbnb hosting checklist to turn guest reviews into an advantage. If you do this right, your short-term rental will earn consistent 5-star reviews and repeat bookings. Below are the key aspects to pay keen attention to if your property is to attract 5-star reviews:
Tip 1: Thorough Cleanliness and Ongoing Maintenance
First impressions matter, and guests expect spotless and well-maintainedAirbnb properties. Alongside a structured cleaning checklist for each turnover, conduct regular maintenance checks on HVAC systems, plumbing, appliances, and smoke detectors to prevent issues before they arise.
Some travellers have an eye for detail, so any visible dust, stains, wear and tear, or broken fixtures may be mentioned in Airbnb guest reviews. Invest in high-quality, eco-friendly cleaning supplies like disinfectants and microfiber cloths to ensure lasting cleanliness, while also scheduling periodic inspections to keep your short-term rentalguest-ready.
For more advice, check out our guide to home maintenance troubleshooting guide for holiday rentals.
Tip 2: Ensure a spotless and hygienic environment
Besides regular cleaning, you also want to ensure a guest-friendly Airbnb space free from common nuisances like dust, stains, odours, and allergens. To achieve this level of hygiene, you should always declutter before cleaning and disinfect high-contact surfaces such as door handles, kitchen appliances, etc.
Another crucial tip is to ventilate the property after check-outs and before check-ins. Fresh air improves air quality and helps reduce lingering odours. If possible, go through a detailed hygiene checklist to see what needs to be improved a day or a few hours before welcoming your next guest. This will boost the reviews and eventually improve the Airbnb listing score.
Tip 3: Provide essential amenities
While every property should feature the must-have Airbnb amenities, from fresh linens and essential toiletries to a well-stocked kitchen, thoughtful extras can also set your property apart and improve Airbnb reviews for guests.
A guest-ready Airbnb should have amenities like plush towels, shampoo, conditioner, and body wash. When selecting the best toiletries for Airbnb, choose fragrance-free, eco-friendly options to accommodate all guests.
You should also stock up on essential Airbnb supplies like tea, coffee, sugar, and cooking basics (oil, salt, pepper). Small touches like a bottle of wine for couples or child-friendly snacks for families can further boost the quality of their stay.
That said, each guest often has unique needs. Fast WiFi, for instance, is necessary for business people, while extra blankets may be necessary for families. Always try to personalise amenities to suit unique guest needs.
To be well-prepared, check out our detailed list of 10+ must-have luxe amenities for every luxury rental property for you.
Tip 4: Safety and security measures
Every vacation rental setup should ensure that guests feel safe and at ease. You want to implement key safety measures to protect your property and its occupants while boosting guest confidence.
Start with fire safety by installing smoke detectors, fire extinguishers, and a clear emergency exit plan. Regularly check that these essentials are in working order. If your Airbnb has a fireplace or gas appliances, provide a carbon monoxide detector for added security.
Another tip is to use secure entry systems. A smart lock with a unique security code for each guest enhances safety and allows for user-friendly check-ins. You should also reinforce doors and windows and install motion-sensor lighting to improve security at night.
Where possible, have a pre-arrival Airbnb checklist that includes an emergency contact sheet with local police and nearby hospitals. Another tip is to have clear instructions for evacuation routes. The goal is to prioritise safety and to create a functional Airbnb design.
For peace of mind, consider holiday rental insurance that includes liability coverage for guests.
Tip 5: Understanding Legal and Compliance Essentials for Airbnb Hosts
A truly guest-ready Airbnb isn’t just well-presented – it must also comply with short-term rental laws and meet all regulatory obligations. Before hosting, research your local licensing requirements, zoning regulations, and tax obligations such as transient occupancy or tourism levies. Some councils require registration or periodic safety inspections, so confirm what applies in your area.
Insurance is equally important. Many homeowner’s policies exclude short-term rentals, so secure specialist Airbnb or holiday rental insurance with public liability cover and protection for property damage or loss of income.
By addressing these legal and compliance aspects, you reduce the risk of disputes or fines, protect your financial interests, and create a trustworthy rental that attracts high-quality guests and repeat bookings.
You might want to stay updated to 2025 Short-Term Rental Law Changes in NSW/VIC.
Tip 6: Clear house rules and instructions
Detailed house rules set clear expectations and create a guest-friendly space. This prevents misunderstandings and reduces unnecessary inquiries. Some main rules to clearly outline include the check-in and check-out times, smoking policies, and pet guidelines.
If you have specific requests, such as recycling procedures or appliance usage, ensure they are easy to follow. While you can include a digital copy of the rules as part of the listing, it is also best to have a printed version near the entrance or kitchen so guests can reference them anytime.
If you want to make a simple announcement or make sure the guest checks the rules, you can use basic Airbnb communication tips like sending a friendly pre-arrival message with a note for them to check the instructions on arrival.
Tip 7: Streamline the check-in and check-out process
Guests love it when arrival and check-in are hassle-free, whether through a keyless entry or a smooth meet-and-greet. To make this work, ensure clear instructions, easy access, and a well-prepared space. You can also use an Airbnb hosting checklist to anticipate issues.
Automated systems like smart locks and self-check-in options reduce the need for physical key exchanges. You can hire a concierge or local manager if you prefer a personal touch. For check-outs, provide a pre-arrival Airbnb checklist with simple departure steps.
Tip 8: Encourage guests to leave positive reviews
If you want to improve Airbnb ratings and attract more bookings, always focus on providing an exceptional stay from start to finish. Ensure the space is spotless and that the key details are covered in your pre-arrival Airbnb checklist.
To encourage reviews, send a friendly follow-up message after check-out, thanking guests for their stay and inviting them to share their experiences. If they have any issues, address them promptly to manage your reputation.
You should keep in mind that direct incentives for reviews violate Airbnb policies. Still, you can offer small gestures, like a handwritten welcome note, to ensure your guests are likely to leave positive feedback. Overall, good Airbnb preparation ensures guests feel valued, leading to better ratings and more bookings in the long run.
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We provide end-to-end Airbnb property management services, from listing optimisation and professional cleaning to ongoing maintenance and seamless guest communication. Our offers ensure your property is always guest-ready, helping you maximise rental revenue and secure 5-star reviews.
Whether you’re a landlord seeking hassle-free management or want to enhance your guest experience, L’Abode is here to help. Contact us today to get started and see how we can optimise your Airbnb property for success!