Convenience, flexibility, and personalisation are now standard In the property rental market. Upsells are no longer opportunistic fees—they are key revenue levers. Corporations and extended-stay guests are willing to pay for a smoother, hassle-free experience. This playbook provides practical frameworks for monetising late check-outs and in-stay extras, helping property managers boost revenue without compromising guest satisfaction.
Why Upsells Matter in Short-Mid-Long Term Rentals
Guests now demand hotel-like flexibility, whether staying for a few nights or several months. Property owners can increase the average revenue per booking, particularly on longer stays by offering additional services such as late check-outs or in-stay extras. Upsells also improve guest loyalty and encourage repeat bookings from corporate clients, which drives long-term profitability. Modern property management systems allow upsells to be automated and standardised, reducing manual effort while maintaining high service standards.
Late Check-Outs: The Most Under-Rated Revenue Lever
When to Offer a Late Check-Out
Late check-outs deliver convenience and revenue. Offer them when vacancies run low or cleaners can handle staggered schedules. Longer-stay guests appreciate extra time to pack or catch afternoon flights. Corporates value leaving later after meetings or conferences. Strategically offering late check-outs converts convenience into tangible revenue.
Pricing Models
Property managers can experiment with three common pricing models for late check-outs:
- Flat rate: A straightforward, easy-to-understand fee.
- Tiered: Offers multiple options, such as 12 PM, 2 PM, or 4 PM.
- Dynamic pricing: Adjusts the rate depending on day-of availability or occupancy.
Selecting the right pricing model ensures both transparency and profitability, catering to different guest needs.
How to Present It
Timing and presentation matter. Introduce late check-out as a soft offer during check-in:
“If you’d like more time, we can extend your check-out until 2 PM for $60.”
Send a reminder 24 hours before the scheduled departure. Automating offers via SMS or in-app notifications improves uptake:
“Extend your checkout to 2:00 pm — $60. Tap to confirm.”
Friendly, unobtrusive messaging makes the upsell feel like a value-added service rather than a forced extra.
What Not to Do
Avoid practices that frustrate guests or reduce trust. Never introduce surprise fees or unclear refund conditions. Don’t offer late check-outs when cleaning schedules or staffing cannot accommodate them. Upselling only works when it enhances the guest experience, not when it causes inconvenience.
In-Stay Extras That Drive Revenue
Upselling extends beyond check-out times. Thoughtfully curated in-stay extras can generate significant revenue while improving guest satisfaction.
Convenient Essentials
Guests often appreciate small, practical items during their stay:
- Fresh linens or additional towels
- Nespresso pods or premium tea
- Mid-stay housekeeping
- Toiletry restock or spa kits
These items have a low cost for hosts but deliver high perceived value to guests.
Lifestyle and Comfort Add-ons
For extended-stay, comfort and productivity matter. Popular options include:
- Laundry and ironing services
- Workspace upgrades (extra monitor, ergonomic chair)
- Fitness passes or yoga packs
These upgrades are particularly appealing for professionals working remotely or staying for multiple weeks.
Premium Experiences
High-margin upsells target guests seeking luxury or convenience:
- Airport transfers
- Personal driver or curated car hire
- Private chef, curated dining experiences, or wine tasting
- In-room spa and wellness treatments
Premium upsells offer an excellent opportunity to increase revenue on high-value stays.
Partner-Driven Upsells
Collaborating with local businesses can create additional upsell opportunities:
- Restaurants and cafes
- Gyms and fitness studios
- Coworking spaces or professional venues
- Tourism experiences
Partner-driven upsells generate incremental revenue and improve guest satisfaction through curated experiences.
The Psychology of Upselling
Offer Benefits, Not Features
Guests respond to what a service does for them, not just its name. Don’t sell “late check-out”—sell “sleep more,” “pack calmly,” or “avoid the morning rush to the airport.” Frame all upsells around convenience, comfort, or time-saving benefits.
Make It Effortless
Simplicity drives adoption. Ensure upsells can be accepted with 1–2 clicks, avoid negotiation, and display clear pricing. Automated messaging and integrated booking systems streamline the process and increase uptake.
Time Your Offers
Strategic timing enhances success:
- Arrival day: Offer restock packs and consumables.
- Mid-stay: Suggest cleaning or laundry services.
- Day before departure: Promote late check-outs.
Aligning upsells with guest needs maximises both revenue and satisfaction.
How Property Managers Like L’Abode Accommodation Supp0rt Upsells
Professional operators unlock both revenue and guest satisfaction. L’Abode Accommodation, one of Australia’s leading executive leasing specialists, bridges the gap between profitability and peace of mind.
L’Abode Accommodation’s Solutions:
- Comprehensive property management: Marketing, guest communication, and maintenance handled seamlessly.
- Upgrades & furnishing: Homes meet executive standards, ensuring premium experiences.
- Tenant screening: Corporate partners and vetted professionals for reliable occupancy.
- Listing optimisation: Professional photography and SEO-driven visibility to attract ideal tenants.
- End-to-end management: Cleaning, inspections, and guest relations managed professionally.
Owner Benefits:
- Higher ROI from premium tenants
- Reduced downtime between bookings
- Improved property condition over time
- Hassle-free management experience
With the support of L’abode Accommodation’s services, property managers can confidently implement upsells such as late check-outs, in-stay amenities and lifestyle extras.
Learn more about L’Abode Accommodation’s services:
Upsells are powerful tools when executed thoughtfully. Late check-outs and in-stay extras not only boost revenue but also enhance the guest experience, particularly for corporate and long-stay clients. Professional agencies like L’Abode Accommodation simplify the listing process, helping property owners to implement upsell strategies efficiently and unlock higher returns, stronger guest satisfaction and streamlined property management. Structured upsells create predictable revenue streams while maintaining the premium service expectations that guests now demand.
FAQs: Upselling in Property Management
- What is an upsell in property management?
An upsell is an optional service or upgrade offered to guests to enhance their stay, such as late check-out, housekeeping, or in-room amenities. - Who benefits from upsells?
Both property owners and guests benefit: owners increase revenue, while guests enjoy added convenience and comfort. - How do I price late check-outs effectively?
Use flat rates, tiered pricing, or dynamic pricing based on demand and occupancy. Ensure transparency and simplicity. - What are high-value in-stay extras for corporates?
Workspace upgrades, laundry services, airport transfers, and curated lifestyle experiences are popular choices. - Can upsells be automated?
Yes, modern property management systems can automate offers via SMS, apps, or email, reducing manual work and increasing uptake. - How do partner-driven upsells work?
Collaborate with local businesses to offer curated services like gym access, dining experiences, or coworking passes, adding value to the guest stay while generating additional revenue. - Will upsells affect guest satisfaction?
When done thoughtfully, upsells enhance satisfaction by providing convenience and flexibility. Avoid surprise fees or poor timing to maintain trust.