Frequently Asked Questions

FOR GUESTS

L’Abode Accommodation is a property management company with a portfolio of 150–300 luxury properties across the country. Offering a diverse range of accommodations, we provide a premium experience tailored to both short-term holidays and long-term stays.

We offer a diverse range, the offerings include:

  • Corporate stays
  • Beachfront houses which are hand-selected for space, character, and comfort.
  • Private villas with exceptional levels of elegance and privacy, where even the smallest details are checked to ensure a comfortable stay.
  • Rural retreats, chosen for their design, privacy, and unique locations in idyllic, picturesque, and off-the-beaten-track areas.

For a more tailored service, you can visit our Booking list for more choices. 

L’Abode operates in more than 9 different cities across Australia regions, from New South Wales , Queensland, to Tasmania and Victoria.

We offer guests with highspeed Wi-Fi, luxury linens, kitchen essentials, laundry facilities, and premium toiletries. Many of our homes also feature private outdoor spaces and secure parking.

All our properties are meticulously maintained and fully furnished, providing essential amenities like washing machines and state-of-the-art kitchens as a minimum. We prioritize not just aesthetics and location, but the entire experience for our valued guests

If the activity is approved by the owner through L’Abode, you can use the properties for photoshoots, corporate events, health retreats, meeting spaces, and conferences, providing unique and stunning spaces in the most luxurious locations.

Plus, we also offer corporate stays that are designed for business travelers. Most of the accommodations offer desired luxuries such as pools, gyms, or rooftop terraces to ensure an unforgettable business stay.

Yes! Our friendly team is available 24/7 on-call for support, maintenance, and any questions – ensuring your peace of mind throughout your journey.

Every property undergoes professional cleaning before your arrival, and we offer optional housekeeping during your stay. Plus, our property managers handle all maintenance issues promptly.

We know your pets are part of your family, but most of our rentals do not allow pets. However, it’s important to review the property’s housekeeping rules and note any pet-restricted spaces to avoid violating the rental agreement.

For example, in Sydney, you’ll find plenty of pet-friendly accommodation with minimal restrictions, making travel with your furry companion much easier.

Bookings are only accepted from persons 25 years of age or older. There must also be at least one person 25 years of age or older at the Property for the duration of any Booking.

No, transferring or on-selling of bookings is not permitted under any circumstances, unless L’Abode provides prior written consent.

You will be required to provide a selfie holding your license, sign the terms and conditions, provide your details (requested via email or SMS), and provide credit card details for pre-authorisation/bond

 Yes, you may be liable for additional charges in accordance with these Terms, which may be invoiced by L’Abode on or after the end of your booking.

L’Abode may cancel a booking if:
  • Amounts required prior to occupation are not paid.
  • The booking was made in breach of the terms.
  • The owner instructs L’Abode to cancel.
  • The property becomes unavailable (e.g., storm damage, sale, unavailability of essential services).
  • Requested identification information or details are not provided to verify age and identity.
According to L’Abode Accommodations’s booking terms and conditions:
  • If cancelled due to unpaid amounts or breach of terms, you will be refunded fees paid less any unrecoverable third-party fees.
  • If cancelled due to owner instruction or property unavailability, you will receive a full refund, and L’Abode will use reasonable endeavors to find suitable alternative accommodation
You will be charged for the replacement of all associated barrels and a complete set of new keys, swipes, or fob access cards, plus an additional service fee. Keys should not be left inside the property upon checkout unless specifically instructed.
Costs incurred by L’Abode Accommodation to recover unreturned keys will be charged to you, along with an additional service fee.
You must notify L’Abode in writing within 24 hours of becoming aware of any issue or concern and give L’Abode reasonable time to address it. Claims made after the booking period ends will not be considered.
If an issue cannot be resolved in a reasonable time and materially impacts your use or makes the property unusable, L’Abode will attempt to relocate you to another similar property, though a price difference may apply.
Yes, you must notify L’Abode in writing of any damage to the property, contents, fixtures, or fittings which occurs during your stay. This applies even if you perceive the damage as fair wear and tear, or if you believe it is not your fault
We are always here to assist you. Please feel free to reach out to us via:
  • Virtual Office: Unit 204/32 Bosisto Street, Richmond, VIC 3121, Australia
  • Telephone: 1 300 522 633 or +(02) 9158 0767
  • Email: info@labodeaccommodation.com.au
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