Guest Sales Executive

L’abode Accommodation

closeup diverse people joining their hands

At L’abode Accommodation we open doors to the finest homes and villas in the most desirable destinations throughout Australia and deliver a one-of-a-kind service to both guests and homeowners. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.

Join Our Team:

If you want to join a fun, dynamic, ambitious team that takes culture seriously we’d love to hear from you. We’re growing our team in order to service our homes, homeowners, and guests and take the business to another level. We have a few roles where we are looking for individuals who will partake in our business where our company values are parallel.

Company Culture

Have fun, go the extra mile, Work hard, honesty best policy, inclusion and acceptance, and provide customers with an exceptional experience.

Exclusive & Quality

To have a cultured portfolio of luxury exclusive exceptional homes. Matching fine guests with fine homes

Connection

Be people-focused & provide customers with a great experience. Partner and connect with the best people in the travel and accommodation industry.

Innovation and excellence in Service

to be the industry knowledge and leaders in order to provide our customer’s reassurance to have the most up-to-date technology and seamless user-friendly systems for our guests and owners to navigate.

Ultimately the right person for this role will be a bit like us: passionate, dedicated to others, trustworthy and out of the ordinary.

Main Responsibilities:

  • Present, promote and sell L’abode Accommodation properties with strong negotiation tactics to new guests who have inquired about our homes.
  • Ability to communicate our luxury portfolio to our guests, understanding their needs, consulting on properties and promoting our additional services to give them a full L’abode Accommodation experience
  • Establish, develop and maintain positive customer relationships to ensure guests’ satisfaction and future sales
  • Establish a repeat client base, maintaining these relationships so you become the first point of contact for their travel needs
  • Track leads and status reports, and follow up with guests
  • Share ideas with management about customer needs, problems, interests, competitive activities, and potential for new properties and services
  • Drive individual goals and work towards company targets and KPI’s.
  • Be effective in spotting trends in order to maximise revenue opportunities
  • Adhere to L’abode Accommodation policies, processes, procedures and standards.
  • Deliver L’abode Accommodation’s values of passion, innovation, trust, creativity, and honesty
  • Take responsibility for evolving our customer service.

The Guest Experience

  • You will take ownership for an engaged and well-informed team of L’abode Accommodation who deliver on guest enquiries with pace, warmth, impeccable written and verbal articulation, and high attention to detail. As an organised sales assistant you will ensure that all guest enquiries plus associated pre- and post- booking tasks are completed to standard within required timeframes.

The Owner Experience

  • Liaise with the dazzling society who are the L’abode Accommodation property owners, providing informed guidance and first-class customer service.

Preferred Experience/Qualifications:

  • Two years’ experience within working within a high-performing sales or customer service team
  • Confident and charismatic with strong verbal communication skills
  • A holistic thinker with a remarkable eye for detail and accuracy
  • Excellent written skills which will assist you in articulating emails and proofreading important communications
  • Experience in optimising the performance and productivity of sales team members
  • Holder of a driving licence.
  • Experience collaborating closely with owners of distinctive properties
  • Luxury or hospitality experience
  • Experience, energy and enthusiasm for delivering outstanding customer service that steps away from the usual

The Specifics:

This role is a full time, permanent role based in Eastern Suburbs of Sydney, mainly working from home.

Benefits

  • Join a passionate, fun and supportive team.
  • Join a team that genuinely cares about what they do and about their teammates
  • Enjoy monthly fun team trips and activities.
  • Be encouraged to think outside the box and opportunities to grow within your career.
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